Billing, refunds & cancelling

• Plans are billed monthly in advance, in Australian dollars, plus GST. A tax invoice is emailed for every payment.
• Payment is taken automatically from the card you add when you sign up. We never see or store your full card number.
• There is no free trial. Your private database, app and website are created as soon as your first payment succeeds.
• Plans are month to month. There is no lock-in contract.

• Beauty Lab is for Australian businesses only. You need an active ABN (sole trader or company).
• Within 14 days of your first payment, sign the service agreement online and verify your ABN and your identity (the account owner, or a director for a company).
• We check your ABN on the Australian Business Register and your ID through a government-connected verification service. We do not keep copies of your ID documents.
• If you have not completed verification after 14 days, staff sign-in and online booking are paused until you do. If we cannot verify your business, we close the account and refund what you paid.

• Monthly plan fees: no refund if you simply change your mind after paying, because your database and data are set up straight away.
• Add-ons (extra staff, extra branches): if you change your mind within 15 days of buying an add-on, we refund that add-on in full.
• Custom website ($1,000) and Premium setup ($1,000, required for Premium): if you change your mind within 15 days and we have not started, we refund the fee in full. Work starts when you send us your details and press Start build; from then on the fee is not refunded on change of mind, because it pays for design and setup work already under way.
• Refunds go back to the card you paid with within 5–10 business days.

• Upgrade any time. The new price starts from your next bill.
• Downgrade any time; it takes effect at the start of your next billing month.
• Leaving Premium: your domain stays yours. Your website moves to one of our ready-made designs on that domain, and social media management stops. The setup fee is not refunded.

• Day 0: we email and text the owner and retry the card automatically.
• Day 3: if it is still unpaid, staff sign-in, online booking and messages are paused. Your data is kept safe and the owner can still sign in to pay or export.
• Day 60: final notice by email and SMS.
• Day 90: if still unpaid, the account is closed and the database is permanently deleted.
• Paying at any point before deletion restores everything straight away.

• Cancel any time from Settings → Billing. Your service runs to the end of the month you have paid for.
• After that, the owner has 90 days to download a full export (clients, bookings, sales, consent forms as PDF). Then the database is permanently deleted.
• Health records: as the health service provider, your clinic must keep client health records for the time the law requires (in Victoria, generally 7 years after the last visit, or until a child turns 25). Please export and keep your records before your data is deleted.

Contact us at [support@beautylabsupply.com.au]. We reply within 2 business days. If we cannot resolve it, you can contact Consumer Affairs Victoria or the ACCC.